The Opportunity in Change

Patti Mara has worked with hundreds of entrepreneurial owned and operated businesses to reposition them for success and dramatically increase their growth, customer retention, and profit. She is the owner of Maranet Inc. and the creator of The Profit Generator Program*, which takes business owners through a process for developing the ability to see through their customers’ eyes. She also created the Breaking Through Barriers Program*, which helps business owners identify and eliminate the bottlenecks that impede growth and success. Patti joins the show to discuss her new book: UpSolutions - Turning Your Team into Heroes and Customers into Raving Fans. She also shares pivots that lead to breakthroughs, how to use crisis to reinvent your business and emerge as a market leader, and how to turn your customers into your own business growth catalyst.